FAQs
Quick answers to common questions about Aigio, including workspaces, locked documents, file uploads, publishing posts and team permissions.
Getting started
What is a workspace?
A workspace holds everything Aigio knows about one brand: its setup answers, Brand overview, files, documents, content and Calendar. Create one workspace for each brand. See Workspaces.
Can I stop part-way through setting up a workspace?
Yes. Click All workspaces in the left panel. When you open the workspace again, Aigio takes you back to the step you had reached.
Can I change my brand details after setup?
Yes. On the Your workspaces page, click … next to the workspace, then Edit. See Edit a workspace.
Where should I start once my workspace is ready?
Read and approve your Brand overview, then open Profiling & Engineering and start with Brand Foundation Strategy. See Getting started.
Working with Aigio
Why is a document or content type locked?
It needs certain sub-modules in Profiling & Engineering to be generated and approved first. Click Unlock to see which ones, then generate and approve them. See Unlock a document.
Can I change what Aigio wrote?
Yes. In most places you can select part of the text and describe the change, or regenerate the whole piece. When you are happy, click Approve.
Can I save what Aigio wrote outside Aigio?
Yes. On the Brand overview, sub-modules, documents, content and tool results, click Copy markdown to copy the text, or Download to save it as a Markdown or PDF file.
Which files can I upload?
Documents (CSV, DOCX, MD, PDF, PPTX, TXT, XLSX) and images (GIF, JPEG, JPG, PNG, WEBP) up to 100 MB each, and videos (MOV, MP4, WEBM) up to 500 MB each. See Media Assets. Files you attach to social posts have their own limits. See Social Posts.
Where is Brand Vault?
Under Menu in the left sidebar. See Brand Vault.
What is the difference between Content Calendar and Campaign Planner?
Content Calendar plans dated posts and adds them to your Calendar when you approve the plan. Campaign Planner writes the strategy for a campaign but doesn't add anything to your Calendar.
Planning and publishing
How do posts get into my Calendar?
In two ways: by approving a plan in Tools > Content Calendar, or by adding a post yourself with New event on the Calendar page. See Calendar.
Does a post in my Calendar publish by itself?
No. The Calendar is your plan. To publish a post, open it and click Create post, or create it in Social Posts. See Publish a post from the Calendar.
Which social media accounts can I connect?
Instagram, Facebook, LinkedIn, X / Twitter and Pinterest. See Social Accounts.
Can I schedule a post for later?
Yes. In the post form, under When, choose Schedule and pick a date and time. See Create a post.
Can I change a post after it has gone out?
No. Published posts can't be edited in Aigio. You can change Draft and Scheduled posts. See Read or change a post.
Team and account
How do I invite my team?
Open Members at the bottom of the left sidebar, click Invite member, and type the person's name and email. See Members and roles.
Can I give members different permissions?
No. Every member can use every feature in the workspace, the same as the owner. See Owner and members.
How do I change my name or password?
Click your name at the bottom of the left sidebar, then Account. See Account settings.
I forgot my password. What do I do?
On the Log in page, click Forgot password? and follow the steps. See Reset a forgotten password.
How do I get help?
Open Help & Support at the bottom of the left sidebar and raise a ticket. See Help & Support.