Social Posts

Social Posts is where you publish to your connected social media accounts. You can publish a post now, pick a time for it to go out, or save it as a draft to finish another time. The page lists every post, with its status.

You need at least one connected account first. See Social Accounts.

At a glance

• Open: Left sidebar > Favourites > Social Posts
• Create a post: Create post > Choose the account and post type > Write the text > Add media > Choose when > Click the button at the bottom
• Change a draft or scheduled post: Click the post > Change it > Click the button at the bottom
• Publish a draft: Click the post > Under When, choose Publish now or Schedule > Click the button at the bottom
• Fix a problem: Needs attention tab > Follow what the entry says

Open Social Posts

In the left sidebar, under Favourites, click Social Posts.

The page has two tabs:

• Posts: all your posts, with Account, Type, Post, Status, When and Actions.
• Needs attention: posts that failed, stalled or were never confirmed. See Fix posts that need attention.

The number next to the page title is how many posts you have. If you have many posts, click Load more at the bottom to see the rest.

To see only some posts, use the All statuses list above the table.

Create a post

1. Click Create post at the top right. The Create post box opens.
2. In Account, choose the account to post to. Only Active accounts are listed.
3. In Post type, choose the kind of post. The choices depend on the platform (see the table below).
4. In Text, type the text of the post, including any hashtags.
5. (Optional) Click Add media to attach files. See Add images, videos or documents.
6. Under When, choose one:
   • Publish now: the post goes out as soon as you click the button.
   • Schedule: pick a Date and Time in the future.
   • Draft: the post is saved, and nothing goes out.
7. Click the button at the bottom. It shows Publish now, Schedule post or Save draft, depending on what you chose.

The box closes and the post appears in the list.

A post needs text, media or both. To close the box without creating a post, click Cancel.

If you have no connected accounts, you see No connected accounts. Click Connect an account.

Add images, videos or documents

1. In the post form, click Add media. The Add media box opens and tells you what the platform accepts.
2. Tick the files you want from your Media Assets. Only files the platform accepts are listed. To upload a new file, click Add files. New files are ticked for you and saved to Media Assets too.
3. Click Attach.

To remove a file from the post, click the × on it.

Each platform has its own limits:

Post to Pinterest

Pinterest posts have extra fields:

• Board: the board to pin to. This is required. If your boards have changed, click the refresh button next to the list. If the account has no boards, create one on Pinterest, then refresh.
• Pin title (optional): up to 100 characters.
• Pin link (optional): the web address the pin opens. You do not need to type "https://".

What the post status means

Read or change a post

1. Click a post in the list, or the pencil or eye icon on its row. The Post details panel opens on the right, with the post's status and time at the top.
2. What you can change depends on the status:
   • Draft: change anything, and choose Draft, Publish now or Schedule under When. The button at the bottom changes to match.
   • Scheduled: change the details, the Date or the Time, then click Save changes.
   • Any other status: you can read the post, but not change it.

The button stays greyed out until you change something. To close the panel, click Close.

To see a post on the platform, click View post in the panel, or the Open post icon on its row.

Cancel a post or discard a draft

You can cancel a post that is Scheduled, Unconfirmed or Failed, and discard a Draft.

1. Click the red icon on the post's row, or at the bottom left of the Post details panel.
2. A box asks Cancel post? or Discard draft?.
3. Click Cancel post or Discard, or Keep to go back.

The post stays in the list with the status Cancelled.

Fix posts that need attention

When something needs you, the Posts tab shows a message such as 2 publishing items need attention. Click Review, or open the Needs attention tab.

Each entry says what happened and when, and is marked with how urgent it is:

To deal with an entry:

1. Read the message.
2. Click the button on the entry if it offers a fix. Where it is safe to do so, Aigio offers one, and a message confirms when it has finished.
3. To see the whole post, click View post.

You can narrow the list by kind of problem and by platform, using the two lists at the top. Work that started in the last few minutes is hidden, because it may still finish by itself. To see it, turn on Include recent.

If nothing is wrong, you see Nothing needs attention.

Fix a failed post

1. Open the post. The panel explains why it couldn't be published.
2. If the account needs connecting again, click Reconnect account, then sign in on the platform.
3. Click Retry if the panel offers it.

Check an unconfirmed post

1. Open the post.
2. Click Check status. A message tells you the post's new status.

What the error messages mean

Tips

• Save a post as a Draft so someone else in your workspace can check it before it goes out.
• Plan your posts in the Calendar, then publish each one with Create post when it is ready.
• Scheduled posts use your computer's time zone.
• Connected accounts and posts are shared. Everyone in the workspace can publish to the same accounts, so agree who publishes what.